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Sue Polanka (Editor)
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Managing Reference Today: New...
Kay Ann Cassell
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Digital Reference Service in...
David R Lankes,
R David Lankes (Editor)
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Assessing Reference and User...
Eric Novotny
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New Directions in Reference
Bryon D Anderson
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Database-Driven Web Sites
Kristin Antelman
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Library Outreach,...
Wendy Arent,
Pixey Anne Mosley
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Internet Reference Support...
Rita Pellen,
William Miller
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Digital Reference Services
Linda S Katz
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Improving Internet Reference...
Rita Pellen,
William Miller
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Content and Workflow...
Holly Yu (Editor)
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Virtual Reference Services:...
Stacey Kimmel,
Jennifer Heise
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Instant Messaging Reference:...
Rachel Bridgewater,
Meryl Cole
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